Refund policy

Return and Refund Policy

Last Updated: September 23, 2026

Thank you for shopping with SKINfics.

We want you to receive your products safely and in good condition. This Return and Refund Policy explains when returns, replacements, and refunds may be available for purchases made through the SKINfics online store.

By placing an order with SKINfics, you acknowledge and agree to this policy, subject to any rights or remedies that cannot legally be excluded under applicable law.

1. Eligible Returns

Because SKINfics sells skincare and cosmetic products, returns of opened or used products may be restricted for hygiene, safety, and product-integrity reasons.

A return or replacement may be considered where:

  • You received the wrong product;

  • The product was damaged during delivery;

  • The product appears defective;

  • The product is materially different from what was ordered;

  • The product is missing from your order;

  • Another issue exists that gives you a legal right to a remedy under applicable law.

Where a return is requested for reasons other than damage, defect, incorrect product, or non-conformity, the product should generally be unused, unopened, and in its original condition and packaging.

2. Damaged or Incorrect Products

If your order arrives damaged, incorrect, or appears defective, please contact SKINfics as soon as reasonably possible after delivery.

To help us investigate the issue, we may request:

  • Order number;

  • Customer name;

  • Contact number;

  • Photographs or videos of the product;

  • Photographs of the packaging;

  • Photographs of the shipping parcel;

  • A description of the problem.

Customers are encouraged to retain the original packaging until the matter has been resolved.

3. Reporting a Problem

For damaged, incorrect, missing, or defective products, please contact us within 48 hours of delivery where reasonably possible.

Failure to contact us within this period may make it more difficult for us to investigate courier or product-related issues, although nothing in this policy is intended to remove any right or remedy that cannot legally be excluded.

4. Opened or Used Products

For hygiene and safety reasons, SKINfics generally does not accept returns of products that have been opened or used merely because the customer has changed their mind, does not like the product, or does not achieve the desired cosmetic result.

This restriction does not apply where applicable law requires a return, replacement, refund, or other remedy.

5. Allergic Reactions or Skin Sensitivity

Individual skin reactions vary.

A customer experiencing irritation, sensitivity, or an allergic reaction should discontinue use of the product and seek appropriate medical advice where necessary.

A reaction caused by an individual sensitivity or allergy does not automatically mean that a product is defective.

Customers are responsible for reviewing product ingredients and performing a patch test before using a new skincare product.

Nothing in this section excludes any legal rights or remedies that cannot lawfully be excluded.

6. Products That Have Been Misused

A return, replacement, or refund may not be available where damage or problems result from:

  • Failure to follow product directions;

  • Improper storage;

  • Use after expiry;

  • Use on damaged or severely irritated skin;

  • Use despite a known allergy or sensitivity;

  • Mixing products in an inappropriate manner;

  • Altering the product;

  • Contaminating the product;

  • Any other misuse of the product.

This does not affect any rights that cannot legally be excluded.

7. Refunds

If a refund is approved, SKINfics will process the refund using the applicable payment method or another reasonable method where appropriate.

The time required for the refund to appear in your account may depend on the payment provider, bank, or financial institution.

For cash-on-delivery orders, SKINfics may contact the customer to arrange an appropriate refund method.

8. Replacements

Where appropriate, SKINfics may offer a replacement instead of a refund.

Replacement availability depends on product availability.

If the same product is unavailable, SKINfics may discuss an alternative remedy with the customer.

9. Return Shipping

Where SKINfics determines that a product was sent incorrectly, arrived damaged, or has a verified defect attributable to the product or fulfillment process, SKINfics may arrange or reimburse reasonable return shipping where appropriate.

For other returns, the customer may be responsible for return shipping costs where permitted by applicable law.

10. Refunds for Cancelled Orders

If an order is cancelled before dispatch and a refund is applicable, SKINfics will process the applicable refund.

Once an order has been dispatched, cancellation may no longer be possible and the customer should contact SKINfics regarding the available options.

11. Non-Delivery

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept the parcel, or other customer-provided delivery issue, additional delivery charges or other restrictions may apply where permitted.

Customers should provide accurate delivery information when placing an order.

12. How to Contact Us

To request a return, replacement, or refund, contact:

SKINfics

Email: skinficsofficial@gmail.com
Phone: +92 309 1448803
Location: Lahore, Punjab, Pakistan

Please include your order number and a clear description of the issue.

13. Important Legal Notice

Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive any consumer right, statutory protection, warranty, liability, or legal remedy that cannot lawfully be excluded or waived under applicable law.

SKINfics reserves all rights available to it under applicable law.

End of Return and Refund Policy