Privacy policy

Privacy Policy

Last Updated: September 23, 2026

SKINfics ("SKINfics", "we", "us", or "our") operates this website and online store, including the sale of skincare and cosmetic products through our online channels (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit, use, or make a purchase through our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

Depending on how you use our Services, we may collect the following categories of information.

Contact Information

This may include:

Full name
Billing address
Shipping address
Email address
Telephone or mobile number
Information provided when contacting customer support

Account Information

If you create an account, we may collect information such as:

Name
Email address
Login information
Account preferences
Order history

Transaction and Payment Information

When you place an order, we may collect information necessary to process your transaction, including:

Products purchased
Order amount
Billing information
Shipping information
Payment status
Transaction reference information

Payment card or banking information may be processed directly by third-party payment providers. We do not intentionally store complete payment card numbers or banking credentials on our own systems unless specifically required and lawfully permitted.

Communications

If you contact us by email, telephone, social media, messaging services, or other communication channels, we may retain information contained in those communications, including your name, contact details, questions, complaints, feedback, and order-related information.

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Language preferences
Referring website
Pages viewed
Date and time of visits
General website usage information

Usage Information

We may collect information about how you interact with our website, including browsing activity, pages visited, products viewed, searches, clicks, and other interactions with our Services.

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information;
Automatically when you use our website, including through cookies and similar technologies;
From service providers that assist us with website hosting, payment processing, delivery, analytics, customer support, marketing, and other business functions;
From advertising, social-media, analytics, and other technology partners where permitted;
From other third parties where legally permitted.

3. How We Use Your Information

We may use personal information for purposes including:

Providing Our Services

To:

Process and fulfill orders;
Arrange delivery;
Process payments;
Manage customer accounts;
Provide customer support;
Respond to questions and complaints;
Provide information about products and orders;
Maintain and operate our website.

Improving Our Services

We may use information to:

Understand how customers use our website;
Improve website functionality;
Improve products and customer experience;
Analyze website performance;
Develop new products, services, features, and offers.

Marketing and Advertising

Where permitted by applicable law, we may use contact information to send:

Promotional communications;
Product announcements;
Discounts and offers;
New product information;
Other marketing communications.

You may request to stop receiving promotional communications by using the unsubscribe option where available or by contacting us.

Security and Fraud Prevention

We may use information to:

Protect our website and customers;
Detect and prevent fraudulent transactions;
Investigate suspicious activity;
Prevent misuse of our Services;
Maintain website and account security.

Legal and Business Purposes

We may process information when reasonably necessary to:

Comply with applicable laws and legal obligations;
Respond to lawful requests from authorities;
Protect our rights, property, customers, or business;
Establish, exercise, or defend legal claims;
Investigate suspected fraud, abuse, or violations of our policies;
Complete a business transaction such as a merger, acquisition, restructuring, sale of assets, or transfer of business.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

Keep the website functioning;
Remember preferences;
Understand website traffic;
Analyze customer behavior;
Improve website performance;
Measure marketing campaigns;
Provide relevant advertising where applicable.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

5. Sharing Personal Information

We may disclose personal information to third parties where reasonably necessary for the operation of our business.

These parties may include:

Shopify and its related service providers;
Payment processors;
Delivery and courier companies;
Website hosting providers;
IT and technical service providers;
Analytics providers;
Customer support providers;
Marketing and advertising providers;
Fraud prevention and security providers;
Professional advisers;
Accountants, auditors, lawyers, and consultants;
Government authorities or law-enforcement agencies where legally required or permitted.

We may also disclose information when you specifically request or authorize us to do so.

We do not sell personal information merely for the purpose of allowing unrelated third parties to take ownership of your personal information.

6. Shopify

Our online store is powered by Shopify and Shopify-related technologies and services may process information in connection with the operation of our online store.

Shopify may process information in accordance with its own policies and terms.

For information regarding Shopify's privacy practices, please refer to Shopify's applicable privacy documentation.

7. International Processing

Some service providers we use may process or store information outside Pakistan.

Where personal information is processed outside Pakistan, we may rely on service providers and contractual, technical, organizational, or other safeguards that are appropriate to the circumstances and permitted by applicable law.

8. Third-Party Websites and Services

Our website may contain links or integrations to third-party websites, social-media platforms, payment providers, advertising platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

9. Children's Privacy

Our Services are not intentionally directed toward children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can consider appropriate action.

10. Information Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

Accordingly, you acknowledge that transmission of information over the internet involves risks that cannot be completely eliminated.

11. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our Services;
Maintain business and transaction records;
Comply with legal or regulatory obligations;
Resolve disputes;
Prevent fraud or abuse;
Enforce agreements;
Protect our legal rights.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, accounting, tax, or business requirements.

12. Your Privacy Choices

Depending on applicable law and the circumstances, you may contact us to request information concerning personal information we hold about you.

You may also request, where applicable:

Access to your personal information;
Correction of inaccurate information;
Deletion of certain information;
Information about how your information is used;
Withdrawal of certain communications preferences;
Other rights available under applicable law.

We may need to verify your identity before processing certain requests.

We may also retain certain information where we are legally required or reasonably entitled to do so.

13. Marketing Communications

You may opt out of promotional emails or other marketing communications by using the unsubscribe mechanism provided in the communication, where available.

Even if you opt out of marketing communications, we may still contact you regarding transactions, orders, account security, customer-service matters, or other necessary non-promotional communications.

14. Customer Reviews, Testimonials and User Content

If you voluntarily submit reviews, photographs, testimonials, comments, or other content to SKINfics, you acknowledge that such content may be displayed on our website or social-media channels where permitted.

We may use submitted content for promotional or business purposes where appropriate and lawful.

Do not submit confidential, private, or sensitive personal information in public reviews or comments.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our Services after an updated Privacy Policy is posted may constitute acceptance of the updated policy to the extent permitted by applicable law.

16. Complaints and Privacy Questions

If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of personal information, please contact us.

Skinfics

Email: skinficsofficial@gmail.com
Phone: +92 309 1448803
Location: Lahore, Punjab, Pakistan

We will consider privacy-related complaints and requests and respond within a reasonable period, subject to the nature of the request and applicable law.